 Chiller 1 - Operating for the first time in 15 years. |
Dear Customers,
Tomorrow - Tuesday, October 8, 2024 - marks the end of the 2024 cooling season, in accordance with the official end-date for the provision of cool water to the lot line as directed by the VA State Corporations Commission.
We will be starting our orderly shutdown starting on October 9th to conclude the 2024 season. Please see our website for details as we progress, and we will continue to provide updates via email.
To help us get ready to deliver a superb service at the best possible price for 2025, please call 703-349-3301 and select Option 1 to follow recorded guidance between the dates of October 14th through 28th 2024 (please take note of these dates).
As we prepare for our second season of chilled water service, we again want to thank the many people who made donations for the refurbishment of our chilled water plant and equipment. Without this support, we would not have been able to successfully provide service such that we have for the 2024 season, whilst honoring our commitment to maintain the existing rates.
We’ve worked hard to maintain transparency and keep you informed of our progress. We feel that we delivered what we said we would do: that is to provide full service for the 2024 season throughout the SCC approved period (we included an extra month up front due to forecasted extreme heat conditions and concern for our community health and wellbeing) with improved engineering support and service.
We did what we said we would do, but that doesn’t tell us if we were successful in how we did it from your perspective, our customers. Will you share your feedback?
Have your say! Please keep an eye on your inbox for a customer satisfaction survey. We value your no-holds-barred transparent feedback; we are committed to improvement!
With thanks for being great customers,
Team RELAC 2024